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15 Jun

Custom Learning Strategic Consulting

How Toyota Leveraged Six Technology and Process Keys to Improve Call Center KPIs

Guest Blogger, Chris Johnson, Senior Curriculum Developer & Designer, Toyota Financial Services

It was decided Toyota Financial Services was migrating all their staff to a new customer relationship..

Chris Johnson
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08 Jun

Custom Learning

5 Instructional Design Insights from The Marshmallow Test: Part 2

By Edm ond Manning, Senior Instructional Strategist
Welcome back!
In my last blog, I introduced the 2014 book, The Marshmallow Test by researcher Walter Mischel. His life’s work reveals insights..

Edmond Manning
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01 Jun

Custom Learning

5 Instructional Design Insights from The Marshmallow Test: Part I

By Edm ond Manning, Senior Instructional Strategist

My favorite analysis question to ask clients is: “What if your target audience already understands how to perform the behavior you’ve outlined, but..

Edmond Manning
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25 May

Custom Learning

Three Essential Design Elements for Effective eLearning Gamification

By Carrie Zens, Director of Marketing / @carriezens

I am continually mesmerized by the crazy, fast-paced evolution of technology. There are oodles of apps for educational, informational,..

Carrie Zens
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18 May

Strategic Consulting

eLearning Design: Assess? When? How?

By Michael Allen, Chairman & CEO, Allen Interactions
eLearning can’t do everything. It can’t detect frustration by observing facial expressions and body language (yet). It doesn’t know if a learner..

Michael Allen
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09 May

Custom Learning

Slides & Webcast: Six Simple eLearning Success Strategies

As instructional designers, we know the difference between presenting information and providing learning experiences. But we must often get the support of others for doing more, and that’s not always..

Allen Interactions

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