FREE Virtual Event | July 16 - 17, 2013
9:30 am - 5:30 pm Eastern
Take a seat at your desk with a pencil and notebook handy for this must-attend summer event! Hosted by the Human Capital Media Group and broadcasted on HCM-TV, this event brings together high-profile leaders and experts who will delve deep into current business issues, focusing on a variety of corporate learning, talent management, and diversity topics.
Don't Miss Our Workshop!
How AutoNation is Driving Real Results with New Sales Training
Wednesday, July 17th, 1:45 - 2:45 Eastern
Interpersonal skills often take a back seat to more focused business-process training in e-learning. Can e-learning help produce measurable improvement in interpersonal skills without a large investment in classroom time?
Participants in this case-study session will learn how a two-day ILT course was transformed into a blended learning curriculum using highly interactive, scenario-based e-learning modules that reduced classroom time by 50 percent. Using the Successive Approximation Model (SAM) process for development, the company created customer negotiation simulations for sales associates, allowing them to practice techniques in a safe environment as often as they needed. You’ll learn how the company piloted and measured specific business-performance metric outcomes and how they compared with a control group, as well as learning about the adoption of the new learning methods by the sales team.
Attendees will learn how:
- to effectively use e-learning for soft-skill development.
- to overcome skepticism from leadership, trainers and learners.
- to measure business outcomes from soft-skill training.
- the SAM process iterative approach for development helped produce these results.
Kenneth Gregson, Senior Director, Variable Operations Learning & Performance – AutoNation
Angel Green, Senior Instructional Strategist – Allen Interactions